- Se'Lena Wingfield, Ph.D.
5 Steps to Workplace Mediation
Resolving workplace conflict can be a challenging endeavor, but there are steps that you can take to make the process easier.
Communicate: It is important to clearly communicate your feelings and the source of the conflict. This allows the other party to better understand the situation, and it provides you with a chance to explain your perspective.
Listen: Just as important as communicating is listening. Really try to understand the other person's point of view, and be willing to compromise to reach a resolution.
Find common ground: Try to identify areas of agreement and use them as the basis for a resolution.
Respect boundaries: Respect the other person's boundaries and privacy. Never inquire about or discuss a co-worker's mental/physical health, family matters, or relationship issues. Everyone has a right to privacy.
Seek help: If you are unable to resolve the conflict on your own, seek out assistance from a neutral third-party such as a supervisor or mediator.
By following these steps, you can work towards effectively resolving workplace conflict.