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  • Se'Lena Wingfield, Ph.D.

5 Steps to Workplace Mediation

Resolving workplace conflict can be a challenging endeavor, but there are steps that you can take to make the process easier.

  • Communicate: It is important to clearly communicate your feelings and the source of the conflict. This allows the other party to better understand the situation, and it provides you with a chance to explain your perspective.

  • Listen: Just as important as communicating is listening. Really try to understand the other person's point of view, and be willing to compromise to reach a resolution.

  • Find common ground: Try to identify areas of agreement and use them as the basis for a resolution.

  • Respect boundaries: Respect the other person's boundaries and privacy. Never inquire about or discuss a co-worker's mental/physical health, family matters, or relationship issues. Everyone has a right to privacy.

  • Seek help: If you are unable to resolve the conflict on your own, seek out assistance from a neutral third-party such as a supervisor or mediator.

By following these steps, you can work towards effectively resolving workplace conflict.

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